FAQ

Sigma Beauty specializes in professional-grade beauty tools designed with precision and reliability. Our products are crafted to meet exacting quality standards, making them ideal for both beauty professionals and enthusiasts seeking exceptional performance in their makeup routine.

Yes! We regularly launch exciting collaborations and special collections, including our popular Disney Collections and Influencer Sets. These limited-edition products combine Sigma’s professional quality with unique designs and curated color stories.

We provide a comprehensive range of professional brushes including:

• Face Brushes for flawless foundation and powder application
• Eye Brushes for precise eyeshadow and liner work
• Specialty brushes for lips, brows, and detailed work
• Brush Sets for complete collections
• Value Sets offering exceptional savings

Absolutely! In addition to our renowned brushes, we offer:

• Eyeshadow Palettes with professional color payoff
• Face products including complexion essentials
• Lash products for dramatic eye looks
• Lip products for complete makeup looks
• Complete Makeup collections

Proper brush care ensures longevity and optimal performance. We offer dedicated Brush Care products and recommend regular cleaning with gentle formulas. Visit our Brush Care section for specific maintenance guidelines and products designed to preserve your investment.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.

Yes, we prioritize your security. All transactions are processed through secure payment gateways with encryption technology. We never store your complete payment information on our servers.

Orders enter our processing system quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request before shipment.

We proudly ship worldwide! However, please note that delivery to some Asian regions and select remote areas may not be available at this time. During checkout, our system will automatically confirm if we can deliver to your location.

Each Sigma Beauty order receives meticulous attention to ensure quality. We require 1-2 business days to process your order before shipment. You’ll receive a confirmation email once your order ships with tracking information.

We offer two shipping methods:

• Standard Shipping – $12.95: Via DHL or FedEx, delivering within 10-15 days after shipment
• Free Shipping: For orders of $50+ via EMS, delivering within 15-25 days after shipment

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey directly through our carrier partners’ websites.

While rare, if your package is lost in transit or arrives damaged, please contact our customer care team immediately at [email protected] with your order details. We’ll work with our shipping partners to resolve the issue promptly.

Your satisfaction is paramount. We accept returns within 15 days of delivery. Products must be in original, unused condition with all packaging intact. Please visit our Returns Policy page for complete details and instructions.

To start a return, please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return authorization if applicable.

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases. Your account information is securely stored and protected.

Click the “Forgot Password” link on the login page and enter your email address. We’ll send you instructions to create a new secure password.

Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and communication preferences.