Our Commitment to Excellence
At Sigma Beauty, we combine professional-grade quality with exceptional customer service. Just as we craft our brushes and makeup collections with precision, we’ve designed our shipping and returns process to provide a seamless experience that reflects our dedication to excellence.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS | Budget-friendly option |
Please Note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on customs processing and local postal services.
Returns & Exchanges Policy
Return & Exchange Eligibility
- Return Window: 15 days from the date you receive your order
- Condition: Items must be unopened, unused, and in original packaging with all seals intact
- Proof of Purchase: Original order confirmation or receipt required
- Shipping Costs: Original shipping fees are non-refundable
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Lashes: All eyelash products due to hygiene considerations
- Opened Makeup: Any makeup products where seals have been broken
- Used Brushes: Brush sets or individual brushes that show signs of use
- Final Sale Items: Clearly marked clearance or final sale products
Return Process – Step by Step
- Contact Our Customer Care Team
Email us at [email protected] within 15 days of receiving your order. Use our return request template to ensure we have all necessary information. - Wait for Authorization
Our team will review your request and email you a Return Authorization Number and shipping instructions within 24-48 hours during business days. - Package Your Items
Securely package the items in their original condition with all packaging materials. Include a copy of your order confirmation or receipt. - Ship Your Return
Send your package to our returns center using a trackable shipping method. We recommend insuring your package as Sigma Beauty is not responsible for lost return shipments.
Returns Address:
Sigma Beauty Returns
3447 Ashton Lane
Austin, TX 78759 USA - Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Exchange Process
If you’d like to exchange an item for a different product:
- Follow the same return process outlined above
- Clearly indicate in your return request that you’d like an exchange and specify the desired replacement product
- If the exchange item is of higher value, you’ll need to pay the difference
- If the exchange item is of lower value, we’ll refund the difference to your original payment method
- For exchanges, we’ll cover the standard shipping cost to send your replacement items
Refund Information
| Stage | Timeline | Details |
|---|---|---|
| Refund Processing | 3-5 business days | After we receive and inspect your return |
| Bank Processing | Additional 5-10 business days | For the refund to appear in your account, depending on your financial institution |
Refund Method:
- Credit Card/PayPal: Refunds will be issued to your original payment method
- Gift Cards: Refunds for gift card purchases will be issued as store credit
Important: Original shipping fees are non-refundable.
Return Request Template
Copy and paste this template into your email to [email protected] to expedite your return process:
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Sigma Beauty Customer Care Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Items to Return/Exchange:
– [Product Name], [Color/Size if applicable], [Quantity]
– [Add additional products as needed]
Reason for Return/Exchange: [Please provide specific details]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the items are in their original condition, unopened and unused with all packaging intact.
Thank you for your assistance,
[Your Name]
Need Help?
Our customer care team embodies the same precision and excellence that defines our products. We’re here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
This Shipping & Returns Policy was last updated in December 2024. Sigma Beauty reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to the website.